Description:

EdgeTier is an AI-powered conversation intelligence platform that helps customer service teams uncover valuable insights from support and survey messages. By analysing high volumes of multilingual conversations in real-time, EdgeTier detects trends, improves agent performance, and identifies customer frustrations, driving companies to become more customer-centric. With customers like Ryanair, TUI, and Abercrombie & Fitch, EdgeTier operates across Europe and the US, serving industries such as retail, travel, and gaming. Having raised a Series A round, EdgeTier is rapidly growing and was named a finalist for Deloitte's Fast 50 in 2024 and featured in Sifted’s Top-Growing Startups.